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[District 12] SOL Banking - Quality Assurance Officer (QA) - Giám Sát Chất Lượng Cuộc Gọi

Work Location Ho Chi Minh (District 12)
Job Level Experienced (Non - Manager)
Job Type Permanent
Experiences 2 Years
Salary Negotiable
Industry Banking, Customer Service
Deadline to Apply 04/04/2024
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Job Benefit

  • Insurance
  • Travel opportunities
  • Health checkup
  • Training & Development
  • Salary review

Job Description

+ Listen to calls (Inbound, Outbound) to monitor the effectiveness and quality of calls
+ Determine weaknesses in agent performance, materials and procedures
+ Create reports that reflect agent performance and service quality
+ Provide solutions for improving agent performance and customer satisfaction
+ Other tasks assigned by Line Manager

Job Requirement

- College/ Bachelor’s degree

- Banking Experiences at least 02 years (prefer: Contact Center).

- Good writing skill (both Vietnamese and English).

- Reporting & analysis skills (preferable).

- Strong communication skills.

- Positive/ High Teamwork spirit.

- Careful and patient style of work.

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