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- Listen to calls (Inbound, Outbound) to monitor the effectiveness and quality of calls
- Determine weaknesses in agent performance, materials and procedures.
- Create reports that reflect agent performance and service quality.
- Provide solutions for improving agent performance and customer satisfaction
- Other tasks assigned by Line Manager.
- College/ Bachelor’s degree
- Banking Experiences at least 02 years (prefer: Contact Center).
- Good writing skill (both Vietnamese and English).
- Reporting & analysis skills (preferable).
- Strong communication skills.
- Positive/ High Teamwork spirit.
- Careful and patient style of work.
Ho Chi Minh,Dong Nai,Ba Ria-VT,Binh Duong,Southern region
Deadline to apply: 28/05/2025
Ho Chi Minh
Deadline to apply: 15/05/2025
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Ho Chi Minh
Salary: Negotiable
Ho Chi Minh
Salary: Negotiable
Ho Chi Minh
Salary: Negotiable
Ho Chi Minh
Salary: Negotiable