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[District 7] Contact Center - Quản Trị Vận Hành Hệ Thống - Omni Channel

Work Location Ho Chi Minh (District 7)
Job Level Experienced (Non - Manager)
Job Type Permanent
Experiences 2 Years
Salary Negotiable
Industry Banking, Customer Service
Deadline to Apply 30/06/2024
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Job Benefit

  • Insurance
  • Travel opportunities
  • Health checkup
  • Training & Development
  • Salary review

Job Description

+ To response all customer’s general inquiries on all Omni Channels.
+ To support customer’s requests on some Omni Channels (SOL Chat/Internet Banking Chat).
+ To take all customer’s complaints related to Shinhan Bank.
+ To work with other Teams inside/outside Contact Center to consult and provide information related Shinhan Bank products/services.
+ Be responsible to report all issues/errors receiving on Omni Channels ly.
+ To build template/script in order to shorten supporting time.
+ To raise ideas for development and improvement of Omni System.
+ Other tasks assigned by Line Manager

Job Requirement

- College/ Bachelor’s degree

- Banking Experiences at least 02 years (prefer: Contact Center).

- Good writing skill (both Vietnamese and English).

- Reporting & analysis skills (preferable).

- Strong communication skills.

- Positive/ High Teamwork spirit.

- Careful and patient style of work.

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