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[District 7] Contact Center - Trưởng Nhóm CSKH Qua Điện Thoại - Inbound Team Leader

Work Location Ho Chi Minh (District 7)
Job Level Team Leader / Supervisor
Job Type Permanent
Experiences 3 Years
Salary Negotiable
Industry Banking
Deadline to Apply 29/02/2024
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Job Benefit

  • Insurance
  • Health checkup
  • Training & Development
  • Salary review

Job Description

- Responsible for daily supervision of a Inbound service team including work & attendance monitoring in accordance with organization policy.
- Monitor & approach on agent and team performance in both service quality and quantity.
- Ensure service delivered to customer meet the standard requirement and strictly combine with procedure.
- Provide subject matter expertise in handling escalated customer calls as needed.
- Identify agent and team performance related issues, develop action plan for improvement, implement corrective action.
- Schedule and organize team meeting, team activities.
- Attend required meeting, training from higher levels.
- Promote the company values through both behavior and attitude, including being an advocate for team members.
- Ad-hoc tasks if required from management levels.

Job Requirement

- Bachelor degree in Banking related fields.
- Working experience in Banking Contact Center (at least 2 year).
- Having management experience.
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
- Work well under pressure and follow each items to completion.
- Strong communication skills, both written and verbal.
- Ability to mentor, coach and provide direction to team.
- Able to work in shifts and overtime when business requiried.
- Disciplines and high commitment to work.
- Positive and can-do attitude.

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