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[HO] Retail Collection Planning - Team Leader

Work Location Ho Chi Minh (District 7)
Job Level Team Leader / Supervisor
Job Type Permanent
Experiences 5 Years
Salary Negotiable
Industry Banking, Customer Service, Executive management
Deadline to Apply 29/02/2024
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Job Benefit

  • Insurance
  • Travel opportunities
  • Health checkup
  • Training & Development
  • Salary review

Job Description

⦁ Manage all collection activities on retail unsecured loan, secured loan and consumer credit/ debit card in specific arrears period to ensure minimization of delinquency

⦁ Manage to minimize losses from delinquency

⦁ Manage to maximize dollars collected

⦁ Manage data analysis, management and reporting

⦁ Approve soft collection activities including sending reminder email/ SMS/ Letter

⦁ Manage planning for breakdown target for each team and monitoring

⦁ Approve processed entries in AITHER System (collecting overdue amount, interest/ fee waiver) for overdue customer 

⦁ Manage monitoring and performance tracking of agents

⦁ Oversee other administration tasks (onboarding/ off-boarding, hard file retrieval, quality control)

⦁ Manage a team of outsourcing agents to achieve team target

⦁ Oversee contacting customers and negotiating acceptable arrangements to clear delinquency with constraints of policy and legislation, relating to both credit risk and customer advocacy.

⦁ Approve recorded collection activities and customer interactions on internal systems with appropriate diary follow up.

Job Requirement

Bachelor of Laws, Economics, Finance - Banking or relevant fields

Preferably 07-15 years of working experience in relation to overdue/impaired loan collection in a credit institution to deal with Court, Sentence Enforcement Agency and other relevant authorities 

-   Strong legal sense & leadership skills

-   Teamwork, treat people with respect, interpersonal skills

-   Problem Solving/Analytical Thinking

-   Excellent office software skill (excel, word, power point)

-   Self-motivation, work under pressure

-  Fluent in written and spoken English

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