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[HỘI SỞ]- Customer Experience Officer

Work Location Ho Chi Minh (District 1)
Job Level Experienced (Non - Manager)
Job Type Permanent
Qualification Bachelor
Experiences 1 - 2 Years
Salary Negotiable
Industry Banking
Deadline to Apply 31/12/2022
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Job Benefit

  • Insurance
  • Travel opportunities
  • Health checkup
  • Training & Development
  • Salary review

Job Description

-       Monitoring and optimally supporting the current Bank's internal processes to provide the best customer experience.

-       Support other Biz units in the Bank in receiving, processing and responding to customer complaints.

-       Support to monitor and control activities related to the protection of consumers' right.

-       Prepare periodic reports on customer experience (including customer complaints, internal complaints, complaints analysis reports...)

-       Others task are assigned.

Job Requirement

-       Graduated from University of Economics, Trade or Foreign Languages

-       Experience in industries such as finance, insurance,

-       Work experience in positions such as sales staff, customer care or marketing.

Skills:

-       Interaction skills, customer service

-       Good computation and data analyzing skills

-       Communication and negotiation skills

-       Presentation and information sharing skills

-       Good English communication and MS office

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