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[Quận 7] Contact Center - Trực Tổng Đài Tiếng Hàn - Korean Speaking

Work Location Ho Chi Minh (District 7)
Job Level Experienced (Non - Manager)
Job Type Permanent
Experiences No Experience
Salary Negotiable
Industry Banking, Customer Service, Finance / Investment
Deadline to Apply 30/06/2024
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Job Benefit

  • Insurance
  • Health checkup
  • Training & Development
  • Salary review

Job Description

- Handle customer inbound calls (Korean Language) and provide accuracy, satisfactory answers to their queries and concerns.
- Conduct outbound calls to customer to solve their inquiries, requests, complaints or related information.

- Ensure all the requests of customers are properly receive, process & feedback final result to customers within SLA.

- Ensure the Service level delivering an excellent experience to customers.

- Follow other tasks from higher levels.

Job Requirement

- Fluent at English and Korean communication (Topik 4)

- Relevant experiences (Financing/ Banking, CS) are preferred

- Demonstrated commitment to customer service and attention to details

- Ability to work under high pressure

- Good interpersonal, negotiation, and presentation skills

- Work in fix shift: Mon to Sun (Morning: 7am~4pm, Afternoon: 1pm ~ 9pm)

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