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Customer Experience

Work Location Ho Chi Minh (District 1)
Job Level Experienced (Non - Manager)
Job Type Permanent
Qualification Bachelor
Experiences 1 - 2 Years
Salary Negotiable
Industry Banking
Deadline to Apply 11/02/2023
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Job Benefit

  • Insurance
  • Travel opportunities
  • Health checkup
  • Training & Development
  • Salary review

Job Description

- Monitoring and optimally supporting the current Bank's internal processes to provide the best customer experience.

- Support other Biz units in the Bank in receiving, processing and responding to customer complaints.

- Support to monitor and control activities related to the protection of consumers' right.

- Prepare periodic reports on customer experience (including customer complaints, internal complaints, complaints analysis reports...)

- Others task are assigned.

Job Requirement

- Graduated from University of Economics, Trade or Foreign Languages.

- Experience in industries such as finance, insurance.

- Work experience in positions such as sales staff, customer care or marketing.


- Interaction skills, customer service.

- Good computation and data analyzing skills.

- Communication and negotiation skills.

- Presentation and information sharing skills.

- Good English communication and MS office.

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