Welcome To Talentnetwork

Join Our Talent Network

What is a Talent Network

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Receive relevant communications and updates from our organization
  • Share job opportunities with family and friends through Social Media or email

Join our Talent Network today!

Giám Sát Thẩm Định Qua Video Call (eKYC - Supervisor)

Work Location Ho Chi Minh (District 12)
Job Level Team Leader / Supervisor
Job Type Shift
Qualification Bachelor
Experiences 1 - 2 Years
Salary Negotiable
Industry Banking, Customer Service, Consulting
Deadline to Apply 31/12/2022
Share Facebook Linkedin Twitter Google Plus Save to my jobs

Job Benefit

  • Insurance
  • Travel opportunities
  • Health checkup
  • Training & Development

Job Description

- Manage day-to-day activities of video call team.
- Arrange the resource (people, facilities) to maximize the productivity.
- Analyze the call results to ensure the service quality and performance.
** Working Relationship
- Internal: Digital Group and other related departments
** Duties & Responsibilities
- Managing daily activities of video call team, directly handle video calls in special cases.
- Conducting approval authority in the assigned process.
- Training, coaching video call agents
- Planning and arranging resource for every working shift to meet the requirements of customers and the KPI of the video call team (missed call rate, waiting time, accuracy….)
- Proposing improvement to assure the service standards
- Preparing reports for upper management levels.

Job Requirement

** Degree, Certificate: Bachelor or higher degree
** Knowledge, Skill &Abilities:
- Knowledge of call center performance evaluation metrics
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills
- Problem-solving ability
- Teamwork spirit
- Good communication of English
** Experience:
- Proven experience as call center/video call center manager/supervisor or similar position
- Experience in banking customer service is a plus

People also viewed

Join Shinhan Network

Stay Connected. Why?


You know Shinhan Bank Vietnam 's recruitment via:

  • Family/Friends/Colleagues
  • Newspaper/Magazine
  • Internet
  • Email
  • Others



Thanks for joining our Talent Network,

By joining our Talent Network you have not officially applied to a position.

Please apply now to become candidates for vacancies or continue update resume.