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Giám Sát Thẩm Định Qua Video Call (eKYC - Supervisor)

Work Location Ho Chi Minh (District 12)
Job Level Team Leader / Supervisor
Job Type Shift
Qualification Bachelor
Experiences 1 - 2 Years
Salary Negotiable
Industry Banking, Customer Service, Consulting
Deadline to Apply 31/12/2022
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Job Benefit

  • Insurance
  • Travel opportunities
  • Health checkup
  • Training & Development

Job Description

- Manage day-to-day activities of video call team.
- Arrange the resource (people, facilities) to maximize the productivity.
- Analyze the call results to ensure the service quality and performance.
** Working Relationship
- Internal: Digital Group and other related departments
** Duties & Responsibilities
- Managing daily activities of video call team, directly handle video calls in special cases.
- Conducting approval authority in the assigned process.
- Training, coaching video call agents
- Planning and arranging resource for every working shift to meet the requirements of customers and the KPI of the video call team (missed call rate, waiting time, accuracy….)
- Proposing improvement to assure the service standards
- Preparing reports for upper management levels.

Job Requirement

** Degree, Certificate: Bachelor or higher degree
** Knowledge, Skill &Abilities:
- Knowledge of call center performance evaluation metrics
- Outstanding communication and interpersonal skills
- Excellent organizational and leadership skills
- Problem-solving ability
- Teamwork spirit
- Good communication of English
** Experience:
- Proven experience as call center/video call center manager/supervisor or similar position
- Experience in banking customer service is a plus

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