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Retail Collection Officer/ Agent

Work Location Ha Noi
Job Level Experienced (Non - Manager)
Job Type Permanent
Experiences 2 - 5 Years
Salary Negotiable
Industry Accounting / Auditing / Tax, Banking, Customer Service
Deadline to Apply Unlimited
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Job Benefit

  • Insurance
  • Travel opportunities
  • Incentive bonus
  • Health checkup
  • Training & Development
  • Salary review

Job Description

The collections Agent is responsible for managing delinquent customer accounts and accurate maintenance for all customer contacts by applying the appropriate Collections processes and strategies.

This role provides service to all customer types by ensuring all necessary actions are conducted in a friendly and timely manner within agreed response times. Key duties include:

  1. Actioning delinquent accounts in line with approved Shinhan Collections strategies and processes.
  2. Contacting customers (including but not limited at calling, visiting customer at customer’s site) and negotiating acceptable arrangements to clear delinquency with constraints of policy and legislation, relating to both credit risk and customer advocacy.
  3. Identifying and referring accounts that present non-standard, unacceptable or higher risk circumstances.
  4. Recording collections activity and customer interactions on internal systems with appropriate diary follow up.
  5. Others when required

Job Requirement

- Minium 1 year experience in relevant position.

- Comprehensive knowledge of consumer banking practices and laws / regulations governing financial institutions

- Be patient, strong commitment to customer service and well-developed communication skills

- MIS, analytical, negotiation, influence and investigation skills, good problem solving abilities and strong decision making

- Prior experience in a Collections, Sales, Assessment and/or Customer Contact environment/ under Consumer lending environment / Financial Services industry

- Ability to prioritise work, work under pressure and as part of a team

- Maintains positive attitude & embraces change in policy or procedure

- Open & honest attitude aligned to the Shinhan Value

-  Accept travelling when required

- Sound clerical skills

- Good keyboard  & PC skills, especially Excel



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