[ LONG AN ] ONE-STOP MANAGER - TRƯỞNG PHÒNG DỊCH VỤ KHÁCH HÀNG

Nơi làm việc KV miền Nam

Cấp Bậc Nhân viên

Hình Thức Nhân viên chính thức

Kinh Nghiệm 4 Năm

Mức Lương Lương thỏa thuận

Ngành nghề Kế toán / Kiểm toán, Audit , Taxation, Hành chính / Thư ký, Ngân hàng, Corporate Sales, Dịch vụ khách hàng, Corporate Finance, Tư vấn, Corporate Banking, Tài chính / Đầu tư, Tài chính

Hạn chót nhận hồ Sơ 28/11/2024

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Mô tả công việc

Provides guidance, assistance, verification, checking and approvals for Customer Service’ transactions (teller cash balancing, cash vault balancing, deposits, withdrawals, remittance, card/ loan payments, opening and closing of accounts/card, service registration….) and other teller matters following delegated authority.
Manages and accounts for branch cash including vault supply.
Ensures ATM is adequately supplied and teller drawers are counted under dual control
Responsible for all of the duties and responsibilities in the Customer Service Officer job description
Provides exemplary customer service, assists with training, supervision and coaching of the branch Customer Service staff to ensure the same.
Assists with Customer Service Officer work including cashier, deposits, withdrawals, remittance, card/loan payments, opening and closing of accounts/card and other assistance as requested.
Track, record, report, and store transactional information and special requests
Prepares periodically reports ad ad-hoc report including but not limited to transaction, cash, , vault, policy, customer service, compliance…
Communicate with customer capitalize on the business referral opportunities
Meet and exceed bank service standards while complying with bank procedures and security protocols
Serves as a role model to tellers in terms of customer service, professional presence and technical skills
Performs other related duties as necessary or assigned

Yêu cầu công việc

Bachelor’s degree in business, finance, or a related field
Good interpersonal and communication skills in English.
Good math and computer skills
Excellent observation and decision-making skills.
Be able to work under high pressure
Strong organizational skill, able to manage priorities and workflow
Ability to work independently and as a team member
Excellent communication, customer-service, and time-management skills
Highly detail-oriented, with a strong work ethic, strong dedication to accuracy and efficiency, high responsibility in teamwork
Skills for upselling and recommending products
High self-motivated and committed

Job tags: [ LONG AN ] ONE-STOP MANAGER - TRƯỞNG PHÒNG DỊCH VỤ KHÁCH HÀNG CUSTOMER SERVICE

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