[Northern Head Office] Digital Banking Trainer & LMS Management

Digital Banking Trainer & LMS Management & Development Specialist will be responsible for:

- Design & deliver and update training on digital banking products and services related;

- Admin & Logistic supporting for training courses by detailed assignment

- Administer, manage & develop the eLearning system

- Design, create monthly training calendar, newsletter, banners and internal announcements for training programs and training activities

- Support Manager to manage supporting policies for training programs and training activities

- Other tasks assigned by Director/Manager

Main tasks as below:

- Develop & Deliver Digital Banking Training Courses

+ Design training materials and content for digital banking products and services for employees

+ Conduct training courses for employees on digital banking products and services including individual mobile banking, corporate internal banking & digital banking services

+ Evaluate the effectiveness of the training courses/programs in charge;

+ Self-development and continuous update the training content related to digital banking to align with the Bank’s policies and procedures

- Manage & Develop the E-Learning System

+ Administer, manage and support the E-learning System including but not limited to user management, content updates, reporting management, testing setting, fixing bugs/errors… for better learning experiences

+ Collaborate with HO Departments to digitize (self-digitization/digitization by vendors) e-learning courses e.g. ICT, Internal Control E-courses or other e-courses aligned with business needs

+ Work with the system vendor to develop eLearning modules/ functions & update the LMS for enhancing users’ experiences

+ Technical support and troubleshooting for eLearning system

- Training Administration & Logistics Preparation Support as Assignment

+ Plan & prepare for training facilities and logistics for organized training courses and programs under Shinhan Academy including training registration, tea-break, meal, training materials, standees, certificates, gifts, transportation & accommodation support, testing, survey…

+ Follow up after training for report after training, invoices, payment…

- Support Internal Communication & Design for Training Activities and Program

+ Create brochures, newsletters, banner, training templates, …to promote training activities

+ Design training related communication notices for internal announcement and updates.

- Other tasks on assignment by Manager/Director

- Experience in training and development, preferably in the banking and financial industry;

- Strong knowledge and understanding of digital banking products, services and digital transformation;

- Ability to plan, organize and coordinate to prepare for training activities and program

- Hand-on experience in or interest in/ability to learn E-Learning Management System (LMS) administration and development

- Having ability to develop interactive and engaging E-Learning content