[KVMN] - CHUYÊN VIÊN CAO CẤP QUAN HỆ KHÁCH HÀNG ƯU TIÊN - SENIOR WEALTH RELATIONSHIP MANAGER

- Explore, build up and maintain new affluent customer as personal banker counselor through developing professional relationships based on trust, empathy, credibility and ethical conduct.

- Perform ongoing servicing o existing affluent customer accounts and identify any potential opportunities for extending basic and priority banking services.

- Meet assigned sales targets (revenue, local and foreign currencies deposit, new acquisition, upselling, loan/bancassurance cross-selling…) through proper analysis of customer’s needs and proactive cross-selling of banking products.

- Planning, hosting & running community based events with the interest to build better customer relationships and also acquisition of new customers.

- Regularly update bank’s service, products, promotion program, scheme to deliver customer satisfaction through tailored solutions according to client objectives and service issue resolution

- Managing documents, information, and financial transactions in an organized, efficient, and secure manner

- Meet and exceed bank service standards while complying with bank bank’s policies and standards, local laws and regulations.

- Work with other team members and internal stakeholders to complete daily tasks and satisfied customer demand while demonstrating respect and professionalism, being, and supporting management as needed

- Resolving complaints and issues efficiently and in a timely manner.

- Perform other tasks assigned by line supervisor

- Bachelor’s degree in business, finance, or a related field

- English skills

- Proven working experience in priority relationship manager

- Solid understanding of individual banking products

- Strong networking and communication skill

- Excellent negotiation, customer-service and time-management skills

- Highly detail-oriented, with a strong work ethic, strong dedication to accuracy and efficiency, high responsibility in teamwork

- High self-motivated and committed

- Ability to pass a background check