[DONG HUNG THUAN, QUAN 12] QUALITY ASSURANCE (QA) FOR EKYC

• Watching video and Listen to calls to monitor the effectiveness and quality of calls for EKYC

• Determine weaknesses in agent performance, materials and procedures.

• Create reports that reflect agent performance and service quality.

• Provide solutions for improving agent performance and customer satisfaction

• Other tasks assigned by Line Manager.

• College/ Bachelor’s degree

• Banking Experiences at least 02 years or the same experience

• Good writing skill (both Vietnamese and English).

• Reporting & analysis skills (preferable).

• Strong communication skills.

• Positive/ High Teamwork spirit.

• Careful and patient style of work.