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Contact Center Officer - Nhân Viên Trực Tổng Đài Điện Thoại

Work Location Ho Chi Minh (District 7)
Job Level Experienced (Non - Manager)
Job Type Permanent
Experiences 1 - 3 Years
Salary Negotiable
Industry Banking, Finance / Investment
Deadline to Apply Unlimited
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Job Benefit

  • Insurance
  • Allowances
  • Uniform
  • Health checkup
  • Training & Development
  • Salary review
  • Annual Leave

Job Description

Work Location: District 7 (Crescent Plaza)

Work in Shifts

BENEFITS:

  • Competitive salary and annual bonus
  • Healthcare and Social Insurance
  • Training and Development opportunity
  • Travelling and social activities

The Contact Center Officer is responsible for providing Shinhan’s customers with support and consultancy on the full products/ service. 

The key responsibilities include:

  • Provide support and consultancy to Shinhan’s customers
  • Identify customer needs and refer to other sale channels
  • Back up other teams when required
  • Conduct outbound sale/ customer care outbound calls e.g. welcome call to new customers and get their feedback about the bank’s services as per standard script
  • Ensure high quality service delivering to maximize customer satisfaction

Job Requirement

  • Demonstrated commitment to customer service and attention to details
  • Effective both Vietnamese and English written and verbal communication skills
  • Ability to work under pressure
  • Good interpersonal, negotiation and presentation skills
  • Preferred at least 1 year of experience in contact center
  • Flexible in working time (for working shifts)

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