Contact Center Officer - Nhân Viên Trực Tổng Đài Điện Thoại

Work Location: District 7 (Crescent Plaza)

Work in Shifts

BENEFITS:

• Competitive salary and annual bonus
• Healthcare and Social Insurance
• Training and Development opportunity
• Travelling and social activities

The Contact Center Officer is responsible for providing Shinhan’s customers with support and consultancy on the full products/ service. 

The key responsibilities include:

• Provide support and consultancy to Shinhan’s customers
• Identify customer needs and refer to other sale channels
• Back up other teams when required
• Conduct outbound sale/ customer care outbound calls e.g. welcome call to new customers and get their feedback about the bank’s services as per standard script
• Ensure high quality service delivering to maximize customer satisfaction

• Demonstrated commitment to customer service and attention to details
• Effective both Vietnamese and English written and verbal communication skills
• Ability to work under pressure
• Good interpersonal, negotiation and presentation skills
• Preferred at least 1 year of experience in contact center
• Flexible in working time (for working shifts)