[DISTRICT 7] FRAUD MONITORING AND DETECTION SPECIALIST - CHUYÊN VIÊN GIÁM SÁT VÀ PHÒNG CHỐNG GIAN LẬN THẺ

- Monitor and analysis real time card transactions to detect and prevent fraudulent activities.

- Investigate suspicious transactions, reach out to customers for verification, and take necessary actions.

- Contact customers to offer card replacements or initiate dispute requests as needed.

- Review and analysis data to identify fraud trends, and collaborate with relevant departments to mitigate fraud risks.

- Perform additional tasks as assigned by the Line Manager to support fraud prevention efforts.

- Graduation:  Bachelor's degree in banking/ business related field

- Working experience:  At least 1 year of experience in banking environment/ fraud monitoring and detection

- Language:  English from Average level

- Others:

  Attention to detail to spot irregularities and potential fraud.

  Problem-solving and decision-making skills to take appropriate actions in real-time.

  Strong communication skills to effectively interact with customers and internal teams.

  High degree of integrity, confidentiality, and professionalism

  Willingness to work night shifts and flexible hours to ensure 24/7 monitoring of transactions.