[HO] ATM NETWORK & CASH MANAGEMENT SPECIALIST

1. ATM Network Operations & Support

·        Manage daily operations of the ATM network to ensure stable and efficient performance.

·        Monitor ATM availability, performance, and incidents; coordinate with relevant teams to resolve issues promptly.

·        Support branches and business units in handling ATM/STM-related requests and operational matters.

·        Ensure proper documentation and compliance with internal standards and regulatory requirements.

2. Network Development, System Enhancement & Partnerships

·        Identify opportunities to expand and optimize the ATM network to improve customer accessibility and experience.

·        Propose and implement enhancements to ATM/STM systems, features, and functionalities.

·        Participate in system development projects, testing (UAT), and rollout of new features or upgrades.

·        Work closely with vendors and internal teams to introduce new technologies and improve service capabilities.

·        Build and maintain effective relationships with partners, suppliers, and landlords.

·        Continuously improve processes to enhance operational efficiency and service quality.

3. Cash Management, Governance & Performance

·        Oversee cash operations across branches to ensure efficiency, accuracy, and compliance.

·        Monitor and manage cash flow and cash limits to support business needs.

·        Identify risks in cash handling operations and implement appropriate controls.

·        Track performance metrics (e.g., ATM KPIs) and prepare reports for management.

·        Contribute to policy updates, internal guidelines, and ongoing improvement initiatives.

- At least 1 year of experience as Teller/Cashier

- Proficient in English is a must (speaking/ writing/ listening/speaking)

- Familiar with ATM/ Teller service related Aither screen

- Proficient in Microsoft Office.